Complaints & Suggestions Policy
Last Updated: December, 2024
1. Introduction
At MagicWay Consulting (“we,” “us,” or “our”), we value our clients’ feedback and are committed to providing high-quality services. This policy outlines how you can submit complaints or suggestions and how we will handle them.
2. Purpose
We aim to:
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Address complaints fairly, efficiently, and transparently.
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Use feedback to improve our services.
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Provide a clear process for submitting complaints and suggestions.
3. How to Submit a Complaint or Suggestion
You can submit a complaint or suggestion through the following channels:
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Email: info@magic-way.com
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Postal Mail: MagicWay Marketing Consulting – 1, Kidd Close, Crownhill, Milton Keynes, MK8 0BS, United Kingdom
Please provide the following details:
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Your name and contact details.
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A clear description of your complaint or suggestion.
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Any supporting documents (if applicable).
4. Complaint Handling Process
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Acknowledgment: We will acknowledge receipt of your complaint within 7 business days.
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Investigation: Our team will review the issue and may contact you for further details.
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Resolution: We aim to resolve complaints often within 8 weeks, with a final response expected within 15-35 business days and will provide you with our findings and any actions taken.
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Escalation: If you are not satisfied with our response, you may escalate your complaint to the Advertising Standards Authority (ASA) at https://www.asa.org.uk/.
5. Handling of Suggestions
We appreciate your suggestions and will review them periodically to improve our services. While we may not respond to all suggestions, we take them seriously and consider them in our decision-making process.
6. Confidentiality & Data Protection
All complaints and suggestions will be handled confidentially and in compliance with UK data protection laws.
7. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
8. Contact Us
For any questions about this policy, contact us at:
MagicWay Marketing Consulting
Email: info@magic-way.com
Address (mailing only): 1, Kidd Close, Crownhill, Milton Keynes, MK8 0BS, United Kingdom
By engaging with our services, you agree to this Complaints & Suggestions Policy.